FAQ
Q1
How about the samples policy?
Buyers can get free samples through buyers' express account for freight collect or transfer. The delivery charge to us for prepaid at your convenience. For some expensive samples, samples cost could be necessary.
Q2
How to proceed an order for ledlens?
1. The customer provides the 3D light source assembly drawing of the product (STP format).
2. Our designers will make professional optical designs according to your light source and product layout.
3. After you confirm our design, please inform us of the required materials and types.
4. We will quote once we get your confirmation.
5. Note: Customers can order samples of all the products we put, or customize them according to their own ideas. Because we are a customized product supplier, we can provide different colors and types.
Q3
I don't know much about the lens I need, can you help with this?
Yes, we have professional optical engineers here to help you.
Q4
Can I print my logo on lens products?
Yes, first confirm the design based on our samples, and formally notify us before production.
Q5
What is the typical lead time for custom lens molds?
The typical mold manufacturing and trial production process takes approximately 15 to 25 days depending on the structural complexity and the specification requirements.
Q6
What materials are standard for your highbay light lenses?
Our standard highbay lenses are made of high-quality Polycarbonate (PC) material, offering high optical transmittance up to 92% and robust heat resistance up to 125℃.