Q1
Can I have a sample order for led light?
Yes, we welcome sample order to test and check quality. One sample or mixed samples are acceptable.
Delivery time:
1-2 days from Germany
7-10 days from China
Q2
What is the delivery time of bulk order?
Inventory in Germany: 1-3 days delivery from Germany to All European countries.
Stock in China: 1 week delivery from factory.
OEM from China: 3-5 weeks for mass production for different products.
Q3
How to pay for sample and bulk order?
Sourcing from Germany: SEPA credit in EURO (Commercial Invoice provided).
Sourcing from China: T/T, L/C, Paypal, Trade assurance on Alibaba in USD/EURO.
Q4
How to deal with the faulty?
Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.02%.
Secondly, during the guarantee period, we will send new lights with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
After-service from Germany directly.
Q5
Can you supply the special lighting design?
Sure, LED lighting design including the Dialux simulation, 3D products renderings etc.
Q6
What services do you offer for OEM and consolidation?
We offer OEM services for well-known brands and support cross-category consolidation with the support of our European warehouse logistics.
Lijah Light
